When Will Electronics receives an emergency service call, they guarantee a minimum response time. The service coordinator, David, is responsible for meeting this guarantee.
David’s job is to ensure a fast response to customers when they need it, and Linxup enables him to get the job done. “Linxup helps us track vehicles and their current positions to accommodate our customers better,” he says.
Will Electronics provides customized video surveillance systems for various businesses, such as retail, restaurants, healthcare facilities, and hotels. Once a system is installed, customers receive emergency support for equipment failure and repairs.
Scheduling Responses at a Glance
Linxup helps David to be more efficient with scheduling. At any moment, he can glance over the positions of every vehicle. “Once they get moving, it shows up pretty quickly,” David explains. “I keep it open all day because I use it as a reference at any given point. When I get a call, I can easily see who is closest to the customer and respond quickly.”
Managing Frequent Changes
Unlike other fleet services, David’s team can’t verify routes in the morning. The nature of emergency response service means they never come to work with a set schedule. Linxup equips David to manage the demands of routes that frequently change throughout the day with accurate, up-to-the-minute tracking. “We have a fleet of about 15 vehicles,” he says. “On a busy day, it’s hard to remember where everyone is. Linxup helps me re-verify what I know.”
Asset and Risk Management
Other department managers at Will Electronics have found Linxup useful for their tasks and responsibilities. For example, Linxup helps to eliminate the cost of personal use of company assets. “I know they’ve used Linxup for asset management to ensure that vehicles stay in appropriate locations during non-business hours,” David says. “It also helps us ensure drivers are taking correct routes during the day.”
Another area where Linkup has been helpful is safety and risk management. Linxup monitors the driving habits of each employee, including speed. “We get speeding notifications to tell us if drivers are going too fast.” “I think it does a great job of correctly identifying the position of vehicles and keeping it updated within a few seconds,” David says.
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